COVID-19 Policies and Protocols

 

Whole Body Team​

• All practitioners and staff are required to monitor symptoms daily and comply with the BC COVID Self Assessment tool (https://bc.thrive.health/covid19/en) to ensure that they are following the proper protocols as set out by the Provincial Government if showing any illness symptoms.

• All practitioners and staff are required to fill out a COVID screening form before their shifts begins for the day.

• Any practitioner or staff may be asked at anytime to wear a non-medical mask during your appointment.

Patients

• All patients are pre-screened for symptoms using our online system via email or in-person before their appointment with us.

• We RECOMMEND that all patients wear a non-medical mask to all appointment types.

• All patients are required to wash hands or utilize the hand sanitizer provided before they can be seen by their therapist.

• All patients have been asked to attend appointments by themselves.

• Patients are asked to arrive on-time or wait in their vehicles until their appointments to minimize overlap.

Centre

• We have reduced our seating capacity in the waiting area to 2 to ensure proper social distancing and have also put up a sneeze guard to ensure that when a patient is making a payment that the patient as well as the staff member feel safe with a barrier in place.

• We encourage emailed receipts to be sent to decrease contact.

• Magazines and fabric chairs and other items have been removed from our waiting area to decrease hand to surface contact.

• We have added a dedicated HEPA air filter with UV light in the reception area and a special HEPA air filter in our HVAC. We also utilize a UV-C light for a minimum of 15 minutes in our sauna to ensure complete sanitization.

• All high touch surfaces are disinfected frequently. Individual tables and high touch items are disinfected after each patient and patient belongings are placed in a bin that is also sanitized after each visit.

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